This email address is super important as your pre-order is linked to it. Please make sure you use your personal email address to avoid a case of Order transfer in the future. Also, here’s where you will receive all the pre and post purchase communication, so don’t forget to check your given e-mail.
Trouble pre-ordering? Reach out to us at email@example.com
Cancellations and Refunds
Last updated: February, 2020
If a customer opts for a Xenxo S-Ring, the pre-order amount is refundable before it is getting shipped from our warehouse . In the event the customer requests for cancellation of the booking after shipped by us, the customer shall not be entitled to any refunds. Customer shall have the right to request replacement for faulty products within 60 days of time from the date of shipping, warranty which covers electronic component, materials and manufacturing defects. Proof of purchase is required to validate your warranty.
To request a refund, please fill in this form and provide more details. Xenxo team will review your request and email you back.
All eligible refunds shall be processed by us within a period of 7 working days.
Please note that the Customers will be eligible for refunds only for the booking made through www.xenxo.pro. The Customers shall not be eligible for any refunds on payment by the Customer through any third-party websites.